Modular Solar System

Sungrill Sale: Terms & Conditions

Prices

The prices on Sungrill  home page are shown including VAT. Sungrill AB holds the right to change offered prices on its home page and in other publications without prior notice. Freight charge is additional for every order in accordance with the applicable delivery conditions unless stated otherwise. Sales shall not be made to minors or orderers under 18 years of age.

Means of payment

You can choose between the following means of payment:

  • Paypall
  • Invoice

As a customer you also have the possibility to purchase with an invoice in advance. To pay with an advance invoice you follow the instructions on Sungrill’s home page. An electronic invoice is sent to the e-mail address given by the customer and serves as an order confirmation. Payment is done with an ordinary bank transfer to a stated Bankgiro number (IBAN /BIC for international transfers) and is confirmed electronically when the payment has been registered in Sungrill’s system, which can take up to 7 bank days.

Allow up to 24 hours processing time for orders with invoice during normal working weeks.

Conditions of delivery

Sungrill uses DHL, or national Post Service as logistic representatives.

Delivery time

The normal delivery time is 5-10 working days after receipt of an order. For goods that are not in stock but are manufactured directly upon an order, the delivery time is 4-6 weeks after receipt of an order. If a delivery cannot be made because the goods are not in stock or if it is delayed for other reasons, you receive a message to that effect at latest 30 days after you have made the order.

Freight cost

The freight cost varies depending on delivery address. The exact price is given when the goods are ordered. See our Price & Shipping Cost page for more info.

Important information about delivery of Sungrill

Transport damage

If the product has damage that is visible upon delivery, this must be reported directly to the driver. Thereafter the damage must be reported to Sungrill’s customer service by sending a message to info(at)sungrill.ch. If we are to approve a claim, the packing must be checked as soon as you receive the product. Always save the packing for possible claims against the shipping agent.

Guarantee

All Sungrill’s products are sold with one (1) year’s guarantee. The product guarantee covers only original faults, i.e. faults that were in the product upon delivery. These faults must be verified by Sungrill AB, from which you as customer receive a cost-free repair, or alternatively a new product and compensation for possible freight costs. If the product does not have a guarantee fault we are entitled to debit you for the cost of investigation. If the fault has been caused by erroneous installation, assembly, faulty handling or the like, you are debited for repair costs.

The product guarantee does not apply to faults that arise during or after your own change of the product’s function and appearance, such as rebuilding, upgrading or other configuration of the product.

Your order confirmation or receipt is valid as proof of guarantee. Keep this document since it is required if the guarantee right needs to be utilised.

Note that the right to complain does not apply for companies.

Personal data/secrecy

You can always feel safe when you deal with Sungrill.
When ordering products you state personal data such as name, address and personal number. At the same time you approve our saving of your data, to be able to fulfil our undertakings with you. In addition, we archive certain communication which we have via e-mail so as to give you greater service and to assist follow-up of business.  

We will never reveal data about you to a third party!

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